{"id":50769,"date":"2024-10-06T21:09:56","date_gmt":"2024-10-06T21:09:56","guid":{"rendered":"https:\/\/www.dhipevents.com\/?page_id=50769"},"modified":"2024-10-06T21:12:05","modified_gmt":"2024-10-06T21:12:05","slug":"tcss","status":"publish","type":"page","link":"https:\/\/www.dhipevents.com\/en\/tcss\/","title":{"rendered":"TCSS"},"content":{"rendered":"
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TERMS AND CONDITIONS OF SALE AND SERVICES
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DHIP EVENTS<\/strong><\/h2>\n

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1. Scope of application<\/strong>
\nThese general terms and conditions for the proposal of services (hereinafter the \u00ab\u00a0General Terms and Conditions\u00a0\u00bb) apply to all the services defined below, offered by DHIP EVENTS, a simplified joint stock company with variable capital of 2,000 euros, whose registered office is located at R\u00e9sidence Horizon 2 Bat C, Route de Redoute, 97200 Fort-De-France, and registered with the Registre du Commerce et des Soci\u00e9t\u00e9s de Fort-De-France under number 910202837 (hereinafter referred to as the \u00ab\u00a0Company\u00a0\u00bb or the \u00ab\u00a0Agency\u00a0\u00bb), to any professional or private customer (hereinafter referred to as the \u00ab\u00a0Customer\u00a0\u00bb), to the exclusion of any other terms and conditions, whatever the clauses that may appear in the Customer’s documents, and in particular its general terms and conditions of purchase.
\nDHIP EVENTS offers the following services in France and abroad (hereinafter the \u00ab\u00a0Service(s)\u00a0\u00bb):
\n– Communication and organization of mid-range and high-end events;
\n– Design, organization and management of events and operations in the professional customer’s field of activity or not, and according to the individual or institutional customer’s project.
\n– Organization of seminars, conventions, inaugurations, prestige evenings, galas, team-building activities;
\n– Design of institutional supports in the field of internal communication; Design of digital services and remote seminars;
\n– Design, planning, organization and execution of private events: weddings, anniversaries, etc.
\n– Design of events that satisfy the customer within the limits of decency and morality.<\/p>\n

The present General Terms and Conditions shall prevail over any previous proposals or agreements, as well as over any other communications relating to the Services in question. In the event of any provision hereof being deemed or declared null and void or unwritten, the other provisions shall remain in full force and effect.<\/p>\n

2. Enforceability of the General Conditions<\/strong>
\nThese General Terms and Conditions are enforceable against the Customer by their reproduction in visible characters as an appendix to the quotation given to the Customer, or by simple reference to these documents at the Internet address where they are available if they have not been specifically communicated.
\nThe Company may modify the General Conditions at any time, it being specified that, if they have not been the subject of express prior written communication, the Conditions in force on the day of validation of the Customer’s order by the Company are applicable by simple reference to the General Conditions made on the quotation at the address of the website where they are accessible, and only these will govern the Service to which they apply, until its completion. Any modification to the General Terms and Conditions proposed by the Customer will be unenforceable against the company. In accordance with current regulations, the Company reserves the right to derogate from certain clauses of the General Terms and Conditions, depending on the negotiations conducted with the Customer, by establishing special terms and conditions for the provision of services.
\nFor certain Services, the Company may also impose the general conditions of its partners, which must also be applied. In this case, the Company will send the Customer details of these conditions in addition to the quotation.
\nThe fact that the Company does not avail itself of any of the clauses of the General Terms and Conditions at a given time shall not be interpreted as a waiver of the right to avail itself of any of the said clauses at a later date.<\/p>\n

3. Description of Services<\/strong>
\nThe Services provided by the Company are those defined in the quotation. They are defined in a restrictive manner and must be strictly interpreted.<\/p>\n

4. Terms and conditions of orders<\/strong>
\n4.1. Orders<\/strong>
\nCustomers wishing to order Services must first request a quotation from the Company.
\nQuotations may be requested by telephone, e-mail or via the Company’s website at www.dhipevents.com.
\nOn the basis of the documents and\/or information supplied by the Customer, the Company will draw up a quotation equivalent to a contract offer, which will be sent to the Customer without delay by e-mail or ordinary mail.
\nThe signed quotation must be returned to the company by e-mail or post. It may also be delivered by hand.
\nThe contract is formed upon receipt by the company of the quotation signed by the Customer and payment of the first instalment in accordance with the payment terms defined in article 4-5 of the General Terms and Conditions.
\nAcceptance of the quotation by the Customer implies acceptance of the terms of the contract, in particular the General Terms and Conditions.
\nThe Company reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.<\/p>\n

4-2 Order modifications<\/strong>
\nAny modifications to the order requested by the Customer will only be taken into account, within the limits of the company’s possibilities, if they are notified in writing, at least thirty (30) days before the planned date.
\nIf, within the thirty (30) days prior to the start of the event, the Customer wishes to reduce the number of participants, the number or type of services or the duration of the event initially provided for in the quote, the company may invoice the Customer for the price of the Service initially provided for in the quote.
\nIf, within the thirty (30) days preceding the start of the event, the Customer wishes to increase the number of participants, the number or type of services or the duration of the event initially provided for in the quote, the company will do its utmost to meet the Customer’s requests for modification and may increase its costs accordingly. The company shall not be liable if it is unable to provide the requested modifications.
\nIt is specified that for services not linked to the number of participants specified in the quotation, i.e. all-inclusive Services, any reduction in the number of participants may not result in any reduction in the price of said Services.
\nIn the case of non-bundled Services, the Customer is informed that a reduction in the number of participants may result in a modification, including an increase in the amount of the quotation. In this case, the parties agree to draw up a new quotation.
\nIn all cases, the final number of participants invoiced may not be less than 90% of the number specified on the initial quote.<\/p>\n

4-3 Additional services<\/strong>
\nServices not provided for in the initial quotation, additional services requested by the customer, and the terms and conditions of payment, will be the subject of subsequent quotations between the parties, which must be expressly accepted in writing by the customer.<\/p>\n

4-4 Contract duration<\/strong>
\nThe contract takes effect upon receipt by the company of the signed quotation sent by the Customer and payment of the first instalment referred to in article 4-5 of the General Terms and Conditions, and ends either upon completion of the Services, or in accordance with article 4-5 below.<\/p>\n

4-5 Method of payment for Services<\/strong>
\nAll Services must be paid by the payment of 50% of the amount of the quotation at the time of acceptance of the quotation, and the balance of 50% of the amount of the quotation one (1) month before the start of the event for events scheduled more than two (2) months after the date of signature of the quotation, and one (1) week before the execution of the quotation for events scheduled less than two (2) months after the date of signature of the quotation.<\/p>\n

4-5-1 Events held abroad<\/strong>
\nFor events organized abroad, the Customer must pay :
\n* at the time of acceptance of the quotation, 80% of the total amount;
\n* the balance of 20% of the estimate one (1) month before the start of the event for events scheduled to take place more than two (2) months after the date of signing the estimate, and one (1) week before execution of the estimate for events scheduled to take place less than two (2) months after signing the estimate.
\nAdditional costs not included in the quotation will be invoiced on a final basis and must be paid within thirty (30) days of the invoice date.
\nThe company will draw up and send to the customer the corresponding advance invoices by e-mail or post. Invoices are sent to the Customer by post or e-mail.
\nIn addition, the Company shall be entitled to terminate the Contract ipso jure in the event of non-compliance with the price payment deadlines, within fifteen (15) days of receipt by the Customer of a registered letter with acknowledgement of receipt notifying it of the breach in question. Termination shall be notified by sending a second registered letter with acknowledgement of receipt to the Customer, without the need for any other judicial or extrajudicial formality.
\nTermination will take effect on presentation of this second notification to the Customer.
\nIn application of article D.441-5 of the French Commercial Code, in the event of late payment, the Customer will automatically owe the Agency, in addition to the late payment penalties already provided for by law, a fixed indemnity of 40 euros for collection costs.
\nThe Company also reserves the right, in the event of non-compliance with the above payment conditions, to cancel the provision of the Services ordered by the Customer and\/or to invoke articles 1217 et seq. of the French Civil Code, without any compensation to the Customer.<\/p>\n

4-5-2 General terms and conditions of sale of the Company’s service providers<\/strong>
\nDepending on the Company’s service providers, it is possible that their general terms and conditions of sale impose a global invoicing of 100% of the amount of their services before the date of the event. In this case, the company will inform the customer of their specific conditions in advance, so that the customer can accept them and make the necessary payment.<\/p>\n

4-6 Late payment<\/strong>
\nIn the event of non-payment of sums due within the time limits and conditions stipulated above, late payment penalties, calculated at a monthly rate equivalent to four (4) times the legal rate, based on the amount of the invoice price inclusive of tax, will be automatically due and payable by the Company, without any formality or prior notice.<\/p>\n

4-7 Prices<\/strong>
\nThe prices applicable to any order will be those shown on the quotation.
\nPrices are expressed in euros, net of all taxes and in particular, but not exclusively, of all customs duties, taxes, fees or contributions, as well as all costs or charges. They are increased by the VAT rate.
\nAn invoice is drawn up by the company and given to the Customer for each provision of Services.
\nThe conditions for determining the cost of Services for which the price cannot be known a priori nor accurately indicated will be communicated to the Customer or will be the subject of a detailed estimate, at the Customer’s request.<\/p>\n

5. Company obligations<\/strong>
\nThe Service Provider will perform the Services defined in the quotation(s) validated by the Customer.<\/p>\n

5-1 Design and organization of Services<\/strong>
\nThe Company undertakes to design, organize and monitor the Services requested by the Customer, in accordance with the Company’s instructions and the rules of the trade, it being specified that the Company’s obligation under the present contract is one of best endeavor.
\nThe Company will keep the Customer informed of any difficulties that may arise during the organization of the Service, as soon as it becomes aware of them, and will answer any questions the Customer may have in this respect.<\/p>\n

5-2 Administrative and financial management of Services<\/strong>
\nThe Company undertakes to ensure the administrative and financial management of the Services performed for the Customer, in particular:
\n* research, consultation and selection of all suppliers and service providers involved in the event carried out for the Customer;
\n* the negotiation and contractualization of contracts with suppliers and service providers, once the event has been validated by the Customer;
\n* booking with all suppliers and service providers selected with the customer during the scouting phase;
\n* administrative and financial management of said suppliers and service providers,
\nfrom deposits to payment of invoice balances; – the receptive services and activities
\ncorresponding to the signed quotation, subject to subsequent modifications to the quotation validated by the customer;
\n– re-invoicing of all event-related services to the customer.<\/p>\n

6. Customer’s obligations<\/strong>
\norganization
\nThe Customer undertakes to provide the Company with all information required for the organization of the Services, within a reasonable time prior to the date of the event, in order to enable the Company to ensure the proper execution of its Services.
\nThe Customer undertakes not to conceal any information relating to the event, the Company or its partners, which would be likely to delay, hinder, thwart or disorganize the project or its execution.
\nThe Customer undertakes to respect and comply with the special conditions of the selected participants, and in particular to pay any bond or guarantee that may prove necessary before full payment of all sums due.
\nThe Customer undertakes not to intervene directly, before, during or after the event, with the company’s service providers, suppliers, subcontractors, staff or employees.<\/p>\n

7. Reservations and complaints<\/strong>
\nIn the absence of reservations or complaints expressly made by the Customer at the time of the provision of the Service, the latter shall be deemed to conform to the order.
\nThe Customer shall have a period of seven (7) days from the date of provision of the Service within which to express such reservations or complaints in writing to the Company, together with all supporting documents.
\nNo claim will be validly accepted if the Customer fails to comply with these formalities and deadlines.
\nUnder no circumstances may damages of any kind whatsoever be claimed from the company for loss of profit, or for commercial or financial loss.
\ncommercial loss or other indirect loss such as loss of material, operating loss, or compensation for delay.<\/p>\n

8. Liability
\nThe Customer is responsible for any direct or indirect damage, which he or she or the participants may cause in the course of the Event.
\nThe Customer shall indemnify the Company for any damage or loss, costs and expenses incurred by the Company or any of its customers, service providers or employees and caused by the Customer, any of its guests, agents or employees that result from the organization of the Event.
\nThe Customer will be responsible for payment of all expenses not related to the contract (costs related to theft, replacement or deterioration of equipment, etc.) incurred by him or his guests.
\nFurthermore, the Company declines all responsibility for damage of any kind (theft, damage, etc.) to goods of any kind (personal effects, equipment, etc.) brought by the Customer or belonging to participants, regardless of where the goods are stored (parking lot, trade fairs, etc.).
\nFinally, under no circumstances can the company be held responsible for direct or indirect prejudice linked to the execution of the Service(s) provided by another external service provider, who is solely responsible to the Customer.<\/p>\n

9. Cancellation of the Service<\/strong>
\nIn the event of cancellation by the Client after its acceptance, for any reason except force majeure, the Company will be released from all obligations towards the Client.
\nThe cancellation of the Service by the Client will also result, for the latter, as a permanent and irreducible lump-sum compensation and without prejudice to the application of damages:
\n\u2022 the loss of all amounts paid to the Company at the time of cancellation;
\n\u2022 the payment of all amounts due on the date on which the Customer notifies the cancellation of the Service either:
\n– If the cancellation occurs between the 121st and 91st day before the date of the Service, an indemnity equal to 30% of the total price of the quotation will be due to the Company;
\n– If the cancellation occurs between the 90th and 61st day before the date of the Service, an indemnity equal to 50% of the total price of the quotation will be due to the Company;
\n– If the cancellation occurs between the 60th day and the 31st day before the date of the Service, an indemnity equal to 70% of the total price of the quotation will be due to the Company;
\n– If the cancellation occurs between the 30th day before the date of the Service and the date of the Service, an indemnity equal to 100% of the total price of the quotation will be due to the Company.<\/p>\n

10. Termination<\/strong>
\nIn the event of a breach or failure by one of the parties to fulfil its obligations, either party may, after notification of the breach in question has been made to the other party by registered letter with acknowledgement of receipt and not followed up within a period of fifteen (15) days from receipt, terminate the contract by a new notice by registered letter with acknowledgement of receipt, without legal formalities, without prejudice to any damages any interest that might be claimed from the defaulting party.
\nThe termination will take effect upon the submission of this second notice to the other party.
\nThe failure by the Client to comply with the stipulations relating to its obligations as defined in these General Conditions shall give rise to the right for the Company to immediately and without prior notice to terminate the Services of the Client and to terminate them immediately and the contract as a matter of law, without prejudice to any right to damages that the Company may claim. In these cases, the Customer cannot claim
\nreimbursement by the Company of sums already paid.<\/p>\n

11. Force majeure<\/strong>
\nThe Company shall in no case be held responsible for non-compliance with the General Conditions, especially in the event of failure or delay in the delivery of the Services, in the event that the non-fulfilmentcompliance with these Conditions would be the result of a case of force majeure within the meaning of article 1218 of the French Civil Code, including but not limited to fire, storm, explosion, flood or natural disaster, government decision, shortage of property, a strike, the interruption of transport, an accident or incident on the road, rail, air or sea, or adverse weather conditions with regard to external events and damage, Failure or delay of one or more service providers, telecommunications blocking, Internet blocking, etc. or by a fortuitous event.
\nIn all cases previously indicated, the full payment of the Services will remain due without being eligible for any reimbursement.
\nIn the event of a case of force majeure or an unforeseeable event, which is established by one of the parties, the other party must inform the other party by all means at its disposal as soon as possible (telephone, e-mail, fax, etc.) followed by a written confirmation by registered letter with acknowledgement of receipt, from the day on which it becomes aware of it, and indicate the measures already taken or planned by it to limit the reasonable consequences that this event could have on the performance of its obligations.
\nThe other party has ten (10) days to make a determination.
\nThe performance of the obligations of the Party prevented shall then be postponed for a period at least equal to that of the duration of the suspension due to force majeure or an unforeseeable event.
\nFurthermore, the Company should not be confused with its service providers who maintain their own general terms and conditions for any client as well as their specific responsibilities under the statutes governing them, their national legislation or international conventions which, inter alia, lay down a limitation of liability. The Company cannot therefore be held responsible for the failures of its service providers who cancel or modify a service for technical reasons.<\/p>\n

12. Impossibility due to a Covid 19 type outbreak<\/strong>
\nIn the case of a health crisis of type Covid 19, the parties agree that it will not be considered as a case of force majeure to
\nArticle 1218 of the Civil Code.
\nIn the event that due to government restrictions related to such an outbreak, the event could not take place on the scheduled dates, the parties agree that:
\n* – the performance of the Services will be suspended;
\n* – the event will be postponed to a later date, to be determined between the Parties;
\n* – they will not be able to request the event cancellation or any refund in this respect.<\/p>\n

13. Non-competition<\/strong>
\nThe Client undertakes, for the duration of the contract, to use exclusively the Company for the design, organization and administrative and financial management of the event.
\nConsequently, the Client (himself, his legal or de facto manager, and\/or their possible spouse and\/or their ascendants or descendants) will not be able to entrust, directly or indirectly, by himself or by an intermediary person, during the term of the contract, the design, organization and administrative and financial management of the event entrusted to the Company, another natural or legal person, exercising an activity identical or similar to that of the Company.<\/p>\n

14. Non-solicitation<\/strong>
\nThe Client shall not, during the term of the contract and for a period of two (2) years after its termination,
\nwhatever the cause and origin of the latter, to solicit or hire employees and\/or collaborators of the Company.
\nFailure to comply with this provision will be penalized by the payment of an indemnity equal to twice the annual gross salary of the said employee.<\/p>\n

15. Insurance<\/strong>
\nThe services provided by the Company are covered by its professional multi-risk insurance.
\nThe Company declares that it has taken out professional liability insurance covering any incidents for which it would be directly responsible (material or personnel involved).<\/p>\n

16. Statements<\/strong>
\nThe Company declares that it has validly completed all the formalities for membership and registration in its capacity as a company. In this regard, the Company declares and guarantees to the Client that it is registered with all relevant social security bodies, all administrations and institutions required and in particular with the URSSAF for the regular performance of its services.
\nThe formalities carried out in accordance with the provisions of this article and all registration formalities required prior to the conclusion of the contract expressly cover all services performed by the Company.
\nThe Company declares that it has fulfilled all its obligations regarding the reporting and payment of taxes and social contributions due to it in its own right and for its employees.
\nThe Company declares that it has made all its social declarations and is in compliance with the provisions of the labour code relating to the fight against undeclared work and the employment of foreign employees.<\/p>\n

17. Confidentiality<\/strong>
\nEach of the parties and\/or its manager or the person designated in the contract undertakes, both for the duration of this agreement and after termination for any reason whatsoever, not to communicate, disclose or exploit on their own behalf or for the benefit of a third party, natural or legal person, any information, knowledge, confidential business methods that may be communicated to him or which he would have had knowledge of due to the negotiation, conclusion and\/or execution of the contract.
\nThe parties will have to require their staff and external stakeholders who have management-related functions or who have access to confidential information, to comply with these confidentiality commitments.
\nThe application of this clause shall not prevent the parties from communicating to the competent authorities any information which is required by law to communicate.<\/p>\n

18. Personal data<\/strong>
\nThe personal data of the client will be processed exclusively for the purpose of performing the service ordered by the latter.
\nThe personal data collected from Customers are processed by the Company. They are recorded in its Clients file and are essential for the performance of the contract and any other performance of services linking the company to the clients.
\nThis personal information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. They will be kept for as long as necessary to perform the Services and any applicable guarantees.
\nThe Service Provider undertakes to keep the Client\u2019s personal data in accordance with the regulations in force. The Service Provider undertakes not to disclose any personal information to a third party without the Customer\u2019s permission, subject to communications that may be imposed by law, regulation or courts.
\nThe personal data may be used by the Service Provider to inform the Customer about new Services, etc. The Customer agrees to receive emails from the Company (newsletters or other), unless he has expressly stated his intention not to receive commercial or promotional emails from the Agency, other than those directly related to his order.<\/p>\n

19. Intellectual property<\/strong>
\nPursuant to articles L.111-1 and L.123-1 of the French intellectual property code, the Company\u2019s intervention proposal and its content remain the exclusive property of DHIP EVENTS and may not be transmitted and\/or implemented by another company, or another service provider.<\/p>\n

20. Advertising and image rights<\/strong>
\nAs a reference and advertising, the Company is authorized to reproduce or disseminate event data on its website or any other communication medium it may use.
\nThe Company may also mention on its website or any other communication medium, the legal name of the customer, the brand of the customer, as well as its logo.
\nThe Client declares that he has obtained the express authorizations of third parties included in the event data, including those of parents or guardians for minors, and thus release the Company from any third party recourse against it to prohibit the publication of event data or to claim damages.
\nFurthermore, in the context of the use and distribution by the Client of photos, videos, written extracts or audio from the event whose organisation has been entrusted to the Company, the Client undertakes to systematically indicate the mention \u00ab\u00a0Organisation: DHIP EVENTS\u00a0\u00bb.<\/p>\n

21. Non-transferability<\/strong>
\nThe contract is concluded in consideration of the person of the Client\u2019s managers.
\nThe Client may not assign the contract in whole or in part without the prior written consent of the Company.
\nSimilarly, the Company may not freely transfer its rights and obligations under the contract to any transferee of its activities or to any entity of its choice, without the prior written consent of the Customer.
\nThe data controller is DHIP EVENTS, R\u00e9sidence Horizon 2 Bat C, Route de Redoute, 97200 Fort-De-France. Access to personal data will be strictly limited to the employees of the controller, who are entitled to process them due to their duties. The information collected may be communicated to third parties linked to the Company by contract for the execution of outsourced tasks, without the Customer\u2019s authorization being necessary. In the course of performing their services, third parties have only limited access to the data and are obliged to use it in accordance with the provisions of applicable legislation on personal data protection. Except as set out above, the Company will not sell, rent, assign or give access to third parties without the prior consent of the Customer, unless it is compelled to do so for a legitimate reason. If the data is transferred outside the European Union, the Customer will be informed and the guarantees taken to secure the data will be specified. Pursuant to the provisions of articles 16 to 22 of the EU Personal Data Protection Regulation 2016\/679 (GDPR), the Customer has a right of access, rectification, erasure and portability of the data concerning him, as well as the right to object to processing for legitimate reasons,<\/p>\n

rights that it may exercise by contacting the controller at:
\n– by email, at: contact@dhipevents.com; – by post at: DHIP EVENTS, R\u00e9sidence Horizon 2 Bat C, Route de Redoute, 97200 Fort-De-France.<\/p>\n

22. Short Prescription<\/strong>
\nPursuant to the provisions of article 2254 of the Civil Code, and in order to ensure that the parties enjoy their rights arising from the contract, the parties have agreed to limit the limitation period applicable to all actions relating to disputes arising out of or on the occasion of the contract and, in particular, without this list being exhaustive, its formation or any defect known or that should have been known at the date of signature of the Contract and more generally to the interpretation of the contract, its execution or non-execution, its interruption or its termination.
\nThe parties have therefore agreed that the limitation period applicable to actions under paragraph 1 of this article will be one (1) year.<\/p>\n

23. Provision concerning events created and organized by DHIP EVENTS<\/strong>
\n23.1 General<\/strong>
\nAn order with unsettled seats is considered as \u201cin progress\u201d and does not constitute a proof of booking. In this case, the order is considered as final at settlement of the tickets.
\nThe prices of the events are indicated in euros including all taxes.
\nA ticket may not be resold at a price higher than that shown on the front (Law of 27 June 1919).
\nA ticket can only be taken back or exchanged in case of cancellation or other case of force majeure and after the decision of the organizer, the event is under the responsibility of the latter. In accordance with the legislation in force, the refund will be made within a maximum of thirty days.
\nA ticket cannot be refunded even in the event of loss or theft.
\nChanges may occur to the programming announced on the website or on the program. They cannot be exchanged or refunded.
\nIn accordance with the law n\u00b0 2004-575 of 21 June 2004, article L121-20-4 of the consumer code, the right of withdrawal specific to distance sales cannot be exercised (unless the parties have agreed otherwise) in the case of a leisure service to be provided on a specified date or at a specified frequency.<\/p>\n

23.2 Ticketing<\/strong>
\nAccess to events and participation in certain activities is conditional on the payment of an entrance fee, which is shown in tickets.
\nThese tickets are available:
\n– on the website www.dhipevents.com
\n\u2013 at the reception of the event site.<\/p>\n

23.2.1 Electronic ticketing (printable at home)<\/strong>
\nIn addition to these General Terms and Conditions of Sale, the following special conditions are specific to the electronic ticket (printable ticket at home). Internet access and a regular printer are sufficient for e-ticket printing.
\nThe e-ticket has a unique bar code and QR Code. The validity of the ticket is checked and access to the site registered using bar code readers or application. The same ticket will only be used once at the venue. The reproduction of a ticket does not provide any advantage since only the first holder of an electronic ticket is allowed to enter the event site. The latter is presumed to be the legitimate holder of the banknote. Hence the prohibition to reproduce, duplicate or counterfeit it in any way, or make it available to others for such purposes.
\nThe buyer is solely responsible for the use made of his electronic ticket. An ID may be requested when accessing the site. However, the organiser is not obliged or obliged to carry out such checks systematically, nor to judge the authenticity of the electronic ticket in so far as the imitation or copy cannot be unmistakably identified as such during access control. If the holder of a printable ticket at home is refused for one of the reasons mentioned above, he has no recourse, no right to reimbursement of the price paid.<\/p>\n

The buyer is obliged to keep his electronic ticket for the duration of his presence at the event.
\nThe electronic ticket, to be valid, must be kept on a terminal such as mobile phone, tablet, phablet or printed (inkjet printer or laser) on white A4 paper, blank double-sided, without changing the size of the print and in portrait format and presented during banknote control. Any other material, other than those mentioned in this article, will be refused. Each seat purchased corresponds to a ticket. Banknotes must have good print quality. Partially printed, soiled, damaged or illegible banknotes will not be accepted; they will in fact be considered as invalid.
\nIn case of poor quality printing of the electronic ticket (it remains available on the site until the date of the event), it must be reprinted. We are not responsible for any anomalies that may occur during the printing of the ticket.<\/p>\n

23.3 Control<\/strong>
\nAccess to the festival is subject to the validity of tickets. These tickets are only valid for the venue, day, date and time of the event.
\nFor the safety of all, visitors may be searched at the festival entrance. Access to the site may be refused to any person refusing this control.
\nPersons who are intoxicated or have a behaviour that is detrimental to the smooth running of the festival, the safety of visitors, staff and exhibitors may be refused access to the site and\/or notified of their departure.<\/p>\n

23.4 Fraud
\nIt is forbidden to reproduce, use a copy, duplicate or counterfeit this ticket in any way. Similarly, any order made using an illicit means of payment to obtain a ticket will result in the ticket being invalid.<\/p>\n

23.5 Liability
\nThe purchaser remains responsible for the use of the ticket; thus, in case of loss, theft or duplication of a valid ticket, only the first person holding the ticket will be able to access the festival.
\nThe events remain and remains under the sole responsibility of DHIP EVENTS. The purchase of this ticket implies, if applicable, adherence to the festival\u2019s rules and regulations.<\/p>\n

23.6 Prohibited
\nThe following items are not allowed on the festival (non-exhaustive list):
\n\u2013 Weapons and other explosive, flammable or volatile substances,
\n– Any dangerous object (sharp or blunt objects and generally any object that may be used as a projectile),
\n– Any pyrotechnic article,
\n\u2013 Signs and banners of any size, political, ideological, religious or advertising nature.
\nAnimals are not allowed in the festival grounds and in the various areas of the site.<\/p>\n

23.7 Image
\nWith reference to article 20 of these General Terms and Conditions of Sale and Service, any person participating in the event agrees, free of charge, the right to fix his image and voice through photography or video and the right to use them on all communication media of the event, whether physical or digital, and more widely on any type of medium known or unknown to date,
\nand\/or the promotion of its activities, without any time limit on earth as in the whole universe.<\/p>\n

24. Applicable law
\nThese General Terms and Conditions of Sale and Provision of Services are governed by French law.
\nThe customer declares to have read and accepted these General Terms and Conditions of Sale.<\/p>\n

25. Dispute resolution and jurisdiction
\nAny dispute or litigation that may arise directly or indirectly regarding the formation, validity, interpretation, execution of the General Terms and Conditions of Sale and Provision of Services, and the cessation of their effects, whatever the cause, and that the parties could not settle amicably, will be submitted to the Commercial Court of Fort-De-France, which the parties attribute territorial jurisdiction, regardless of the place of performance of the services or the domicile of the Customer, even in the event of a guarantee appeal, multiple defendant, incidental claims or warranty appeals, including in the case of an interim order.<\/p>\n

01\/01\/2024<\/p>\n

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